سياسة الاستبدال والإرجاع

Duration: Return: within 3 days from the date of purchase. Exchange: within 7 days from the date of purchase. Discounted products: can only be exchanged within 7 days, and are not accepted for return. How to return or exchange: In case of product damage: Contact customer service via WhatsApp. The shipping company will be sent to collect the product (it cannot be returned directly to the branch). If the product is intact: You can go to one of Fakhr Al-Owani's branches: The invoice The product in its original condition and within the original shipping packaging Note: Discounted products are not accepted for return. Order steps through the online store: Contact via WhatsApp 966500844182+ Send a picture or video of the product showing its condition or defect if any. You will be provided with a shipping slip. Wrap the product well and attach the slip, then hand it over to the shipping company. After verification, the exchange or return will be processed as requested. Payment in installments (Tamara – Tabeer – Madfoo3): Can be exchanged within 7 days for a purchase voucher of the same or higher value. Products exchanged with the voucher have an additional 3-day exchange period only. In case of a defect, contact within 7 days of receipt, and a replacement will be shipped. Important notes: No product that has been used will be accepted for return. If a used product is delivered to the shipping company, it will be returned to the customer with a deduction of the shipping fees. Upon cancellation or return, the amount is first deposited into Fakhr Al-Owani's wallet, then the remaining is paid using the same payment method.